سياسة الاسترجاع

Return of products by you

We will accept the return of the products, provided such return is for products that are defective, wrongly delivered, wrong product, damaged during transit, incomplete package. Subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned should be unused and should be in its original packaging with seal unaltered.

However, in the case of transit damages, the issue has to be reported within 24 hours, after which we may not be able to accept the complaint.

EASY REPLACEMENT/EXCHANGE

barcodegram.com offers an easy replacement for all products sold on barcodegram.com, under certain conditions which are mentioned below.

- Returns must be presented in new condition with all of the original packagings.
- Customers will notify us of any damage or defect within 24 hours from the date of receipt of delivery of the products
- In the case of transit damages, the issue has to be reported within 24 hours, after which we may not be able to accept the complaint.
- We may ask you to share the images of the product and the internal & external packaging material
- Once we agree to replace, the defective/damaged product will be replaced with a brand new product
- In case the customer fails to inform barcodegram.com within the stipulated time frame, barcodegram.com reserves the right to accept or reject such request at its discretion.
- barcodegram.com will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock or discontinued by the manufacturer.
- The replacement guarantee is valid only in cases of manufacturing defects and transport damages.
- The item(s) must be returned in their original condition including the original packaging and all accessories. The packaging must not have any markings. Returns missing accessories will be rejected.
- Non-returnable items: Software Customized products Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.
- Returns/Exchange will be provided after we receive the item be exchanged/returned. The customer has to return the item to our nearest location which will be communicated thru email
- Return/Exchange shipment cost has to be paid by customer unless it is specified/informed separately

The return policy is not valid for Accessories and Consumables. If one comes across an issue with these products, they are advised to contact our customer support team within 24 hours. We will try to resolve the complaint in the best possible manner; however, it's not guaranteed that we'll be able to provide replacement/refund request.

- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Obtained from a source other than www.barcodegram.com
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.
- Damages due to normal wear & tear and negligence on part of the customer or digital content such as e-books are not returnable at all.

*Apart from above, the following items are also not eligible under our return policy. *

- Computer software

Please note change of mind is not accepted by the policy for return of goods once purchased

CHANGES AND CANCELLATION


Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Cancellation of order by barcodegram.com

barcodegram.com reserves the right to refuse or cancel any order placed for a product due to any of the below reasons

- Technical issues related to pricing information
- Non-availability of the product(s).
- Payment problem identified by the fraud detection department

This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the user shall be informed of the same. All refund will be credited to the same credit/debit card thru which the transaction is done and will take 10 to 15 business days.

Note: we may put additional checks and verifications or seek more information before accepting any order.We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

IMAGES

Images are for illustrative purposes only. Actual product may vary.